Customer Service

Arachem supports the philosophy of Absolute Reliability with services to meet your needs. We stress very much on providing the utmost services to our valued customers. We also relentlessly pursue our commitment to the customers in line with their expectation of quality, cost and performance.

Arachem maintains a very experienced and qualified team of Service Engineers who are available 24 hours a day. We also have the resources within our own & affiliated/ related companies to organize necessary support mechanism when the need arises.

We provide full range of services after you have purchased one of our instruments including:

Troubleshooting & Repairing

1. Commissioning of Instruments, 2. In-house and Field Calibrations 3. Troubleshooting & Repairing 4. Annual Service Contracts 5. On-demand services

 
In addition, to keep your instrument up and running, please call our service coordinator at 603- 6275 9232 to order your consumables, standards and replacement parts. Or you can email to service@arachem.com.my